Installation Warranty
Zero Worry
Installation Promise
Every SumZero installation comes with a workmanship guarantee, an annual inspection on every system we put in, and the option to extend your labor coverage for up to 10 years. Here's exactly how each one works.
$99 per system per year. One 16-point inspection per system, priority scheduling, member pricing on every service call.
Extended labor warranty — covers repair labor costs on qualifying systems after the manufacturer's warranty period ends.
Workmanship Guarantee
Every install backed by our craftsmanship promise — we stand behind the work, not just the equipment.
Club Membership
Annual system inspection + priority scheduling — $99 per system, per year. Member pricing on every service call.
Extended Labor Coverage
Optional PROTECT+ plan covers labor costs on qualifying systems after the manufacturer's warranty period ends.
The Promise
Your installation is covered.Here's the structure.
Every SumZero installation includes a workmanship guarantee from day one. Club Membership adds a 16-point annual inspection on every system you own at $99 per system per year. PROTECT+ extends your labor coverage beyond the manufacturer's warranty for up to 10 years. All three tie back to the same installation.
How coverage works after we leave.
Workmanship Guarantee
If something is wrong with how we installed it, we fix it. No charge, no argument. This applies to every system we put in.
Club Membership
$99/year per system. One 16-point inspection per system you own, priority scheduling, and member pricing on every call. The people who skip this are the ones who call us in January when the heat goes out.
Extended Labor Coverage (PROTECT+)
Manufacturer warranty covers parts. Labor costs are yours — unless you have PROTECT+. Available on qualifying systems installed within the last 4 years.
Layer 1 — Built Into Every Install
If something is wrong with how we installed it, we fix it.
Before we leave, the system is tested and documented, the manufacturer warranty is registered in your name, and your home's service record is open in our system. If the installation caused the problem, we correct it.
Installation tested and documented before we leaveManufacturer warranty registered in your nameWorkmanship defects corrected at no costServiceTitan record created — your home's history lives with us
100% of SumZero installs are tested and documented before the technician leaves the property.
Layer 2 — Club Membership
$99 per system per year. One inspection per system, every year.
Club Membership is priced by system, not by household. If you have two heat pumps and a water heater, that's three inspections at $99 each. The inspection is 16 points, done by the same team that installed the equipment.
Members get priority scheduling and member pricing on every service call. January is when we're busiest. Members go first.
Manufacturer warranty covers parts. Labor is on you unless you have PROTECT+.
When your heat pump compressor fails at year 6, Mitsubishi sends the part. The labor to diagnose it, pull the old compressor, install the new one, and recharge the system — that bill is yours. A typical repair like that runs $1,200 to $1,800. PROTECT+ covers that labor cost on qualifying SumZero-installed systems.
When something breaks
You call us. We diagnose it, fix it, and there is no labor bill. That repair that would have cost you $1,200 to $1,800 costs you nothing.
For up to 10 years
One payment covers your labor risk for a decade. The 10-year plan is $1,400 — less than the cost of a single compressor repair.
Reserved for SumZero customers
PROTECT+ is not publicly available. If you installed with us in the last 4 years, you can still add it. Most customers who qualify don't know they have a window.
Parts are already covered
Your manufacturer's warranty covers the compressor, the coil, the parts. PROTECT+ covers the labor to install them — the part the manufacturer never pays for.
For Existing Customers
Is your system a SumZero install from the last 4 years?
You may be eligible to add PROTECT+ coverage before the enrollment window closes.
No third-party claims process.
You call (508) 965-0046 — we fix it.
How It All Works
From install day forward.
Your coverage doesn't start when something breaks. It starts the day we install your system.
Install Day
System installed, tested, documented. Manufacturer warranty registered. Your home's record created in ServiceTitan. Workmanship guarantee starts immediately.
Workmanship Guarantee ActiveWithin the First Year
Club Membership starts and we schedule your first annual inspection. Priority status is flagged in our system. Every call you make after that, we see your membership before we pick up the phone.
Club Membership BeginsWithin 4 Years of Install
Add PROTECT+ to extend your labor coverage beyond the manufacturer's parts warranty. Enrollment window is based on your install date — don't wait.
PROTECT+ AvailableYear 10 and Beyond
A Club member with PROTECT+ has had annual inspections, priority service, documented history, and covered labor for over a decade. That's Zero Worry.
Long-Term Coverage ActiveStart Your Coverage
Ready for Zero Worry?
Club Membership starts at $99 per system per year. If you want to extend your labor coverage, PROTECT+ is available to qualifying SumZero installs within 4 years of the installation date.