Welcome to
the family.
Your installation includes PROTECT+ extended labor coverage. Here's what that means and what to do if you ever need it.
From the Owners
This job has our name on it.
When we started SumZero, we had one rule: do the work the way you'd want it done in your own house.
That means showing up on time, doing the job right, and standing behind it — not because you'll take us to court, but because that's who we are.
PROTECT+ is us putting that in writing. If a covered component fails after the manufacturer's window closes, you call us. We come out. We fix it. You don't pay for the labor. No claims process, no third-party runaround.
Welcome to the family. It means something to us.
Ilija Crnobrnja
Co-Founder & CEO
David
Co-Founder & COO
What's Included
Three layers of coverage — all active
From the day we finished your installation, you have three things working in your favor.
Manufacturer Warranty
Your equipment is registered in your name. Parts covered by the manufacturer — typically 5 to 12 years depending on the system.
Workmanship Guarantee
If anything is wrong with how we installed your system, we come back and fix it. Your job is documented and on file.
PROTECT+ Labor Coverage
When a covered component needs repair after the manufacturer warranty, we cover the labor. You call, we come out, you pay nothing.
Eligible Equipment
Every system we install. Clearly defined.
PROTECT+ covers the systems below. Almost everything carries 10-year coverage — the only exceptions are tank water heaters (electric or gas) and indoor air quality equipment, which carry 5-year coverage.
Heat Pumps & Cooling
Heating
Water Heating
Indoor Air Quality
Not Covered by This Warranty
If You Ever Need It
One call. That's it.
No third-party claims. No paperwork. You call the same number you always call.
Call 508.965.0046
Tell us something isn't working. We pull your install record and confirm what's covered before we dispatch.
We come out
A SumZero technician diagnoses the issue. If it's a covered component, we handle the repair.
Labor is covered
You pay nothing for the service labor on covered repairs. The coverage period is shown on your plan documentation.
Coverage transfers
If you sell the home, PROTECT+ transfers to the new owner. Let us know and we update the record.
While You're Here
Two more things worth knowing
Your installation is covered. Here's how to get even more out of your relationship with SumZero.
Comfort Club
Keep your system running at its best
Club members get an annual inspection per system, priority scheduling, and discounts on every service call. $99 per system per year — and it's the best way to protect the coverage you already have.
Learn About the ClubThe Zero Worry Promise
See everything your installation includes
PROTECT+ is one part of the SumZero installation promise. See the full picture — what's covered, what it means in practice, and why we build it this way.
See the Full PromiseQuestions?
We're always a call away.
Questions about your coverage, your plan details, or anything with your system — just call.
508.965.0046